Mobile Repair – Frequently Asked Questions

We are a mobile service, so our factory-trained technicians come to your location. However, we are based out of St. Augustine, Florida.

Yes, our factory-trained technicians will travel to the southern portion of Georgia to service motorcycles, ATVs, and side-by-sides.

No, we do not do warranty work.

No, but we plan to meet that market in the future.

Our factory-trained technicians service and repair motorcycles, ATVs, and side-by-sides. We do not service lawnmowers or tractors.

Yes, we do have a service charge, and it varies due to the distance from St. Augustine, FL, to the location of your machine(s).

As of January 15, 2020, our current labor rate is $99/hr for motorcycles (excluding Harley-Davidson), ATVs, and side-by-sides. The current labor rate for Harley-Davidson motorcycles is $109/hr.

Yes, Wide Open Mobile Tech can provide estimates and handle repairs involving insurance claims on motorcycles, ATVs, and side-by-sides.

No, we are open from 9 am to 6 pm Monday through Friday. However, you do not need to be home when our technician works on your machine. Feel free to schedule a time at your convenience to complete the service or repair while you are at work.

Our factory-trained technicians specialize in motorcycles, ATVs, and side-by-sides. We do not work on cars or trucks.

We have a team of technicians who provide on-site maintenance at events and bogs on weekends. However, we provide full on-site service at our customers' homes (or the location of their choice) Monday through Friday from 9 am to 5 pm.

Yes, we do.

We accept all major credit cards, cash, and checks.

Generally, our factory-trained technician would be available within 1-5 business days to come to your location and service your machine, depending on the type of service or repair and availability of parts. In most cases, the service or repair is completed with this initial visit.

Our factory-trained technician can be scheduled to look at multiple machines per visit.

Wide Open Mobile Tech can handle anything from a standard service to dewatering a sunken machine to a complete engine rebuild and much more. Our factory-trained technicians can provide full service and repairs at your location.

We would recommend Battery Tender.

Yes, we change tires on dirt bikes and smaller ATVs.

Wide Open Mobile Tech focuses solely on the diagnostic, service, and repair of motorcycles, ATVs, and side-by-sides. We do not do lift kits, lights, or aftermarket customizations.

Yes, a motorcycle can be adjusted in various ways to fit the rider's comfort and riding style. When we meet with the customer, we consider height, weight, and other variables, and our factory-trained technician can make recommendations and complete the adjustments on-site.

Your pre-ride safety check should always include a tire pressure and chain tension check. To perform a chain tension check, place your bike on a rear stand, push up on the chain from the bottom (looking for 1-1/2" of movement), spin the rear wheel a quarter turn, and push up on the chain again. Keep repeating until you have moved through the length of the chain looking for both loose and tight spots.

Our factory-trained technicians can generally rebuild most motorcycle, ATV, side-by-side, and dirt bike engines. However, it is best to contact us with the make and model to confirm.

If your machine's air filter is easy to access, we suggest checking it every few months (or every few rides, depending on the machine). However, it is generally taken care of during your preventative maintenance schedule, and it will be checked and cleaned by our factory-trained technician during service appointments.

As with all machines, it is vital to follow your manufacturer's preventative maintenance schedule. However, maintenance on a dirt bike does differ from maintenance on a street bike, given the environment in which they are being ridden. Staying on top of valve clearance inspections at regular intervals is important, as related issues can affect performance and cause serious damage if left undetected. Keeping up with regular air filter maintenance is essential as the air filter is the lungs of the machine, and a dirty intake system can lead to costly repairs in the future. As for competition dirt bikes, you want to have the top end of your bike refreshed at least once per year. Our factory-trained technicians can handle all of these services for you and at your location for your convenience.

Sure! Every machine has an intake and exhaust valve that open and close thousands of times per minute. If the valves are not within specifications, they can affect the air-to-fuel ratio, causing issues with starting, the machine running hot, a decrease in gas mileage, and ultimately engine problems. Wide Open Mobile Tech strongly encourages every motorcycle, dirt bike, ATV, and side-by-side owner to have valve clearance inspections performed on their machines at the proper intervals.