GENERAL QUESTIONS
Q: Where are you located?
A: We are a mobile service, so our factory-trained technicians come to your location. However, we are based out of St. Augustine, Florida.
Q: I live in South Georgia. Would you service my ATV?
A: Yes, our factory-trained technicians will travel to the Southern portion of Georgia to provide service on motorcycles, ATVs and side-by-sides.
Q: Do you guys do any warranty work?
A: No, we do not do warranty work.
Q: Do you work on jet skis or boats?
A: No, but we plan to meet that market in the future.
Q: Can you repair my lawnmower (or tractor)?
A: Our factory trained-technicians service and repair motorcycles, ATVs, and side-by-sides. We do not service lawnmowers or tractors.
Q: So do you guys have a service charge?
A: Yes, we do have a service change and it varies due to distance from St. Augustine, FL to the location of your machine(s).
Q: What’s your labor rate?
A: As of January 15, 2020, our current labor rate is $99/hr for motorcycles (excluding Harley-Davidson), ATVs, and side-by-sides. The current labor rate for Harley-Davidson motorcycles is $109/hr.
Q: Do you do insurance covered repairs?
A: Yes, Wide Open Mobile Tech can provide estimates as well as handle repairs that involve insurance claims on motorcycles, ATVs, and side-by-sides.
Q: Are you open on weekends?
A: No, we are open Monday through Friday from 9am-6pm. However, you do not need to be home when our technician works on your machine. You can feel free to schedule at your convenience and have the service or repair completed while you are at work.
Q: Do you work on cars and trucks?
A: Our factory-trained technicians specialize in motorcycles, ATVs, and side-by-sides. We do not work on cars or trucks.
Q: Do you only do repairs at the bogs?
A: We have a team of technicians that provide on-side maintenance at events and bogs on weekends, however we provide full on-site service at our customer's homes (or the location of their choice) Monday through Friday from 9am-5pm.
Q: Do you quote by dealer flat rate times?
A: Yes, we do.
Q: Do you take debit/credit cards?
A: We accept all major credit cards, as well as cash and checks.
Q: How long does it usually take before a technician will be able to come out and look at my machine?
A: Generally, our factory-trained technician would be available within 1-5 business days to come to your location and service your machine, depending on the type of service or repair and availability of parts. In most cases, the service or repair is completed with this initial visit.
Q: If I have more than one machine, do I have to make separate appointments or can they be looked at at the same time?
A: Our factory-trained technician can be scheduled to look at multiple machines per visit.
Q: Do you only do basic service like oil changes?
A: Wide Open Mobile Tech can handle anything from a standard service, to the dewatering of a sunken machine, to a complete engine rebuild, and much more. Our factory-trained technicians can provide full service and repairs at your location.
QUESTIONS FOR THE TECHNICIANS
Q: What battery charger brand is the best for our industry?
A: We would recommend Battery Tender.
Q: Do you change tires?
A: Yes, we change tires on dirt bikes and smaller ATVs.
Q: I want to get my SxS lifted. Do you do customizations and lifts?
A: Wide Open Mobile Tech focuses solely on the diagnostic, service, and repair of motorcycles, ATVs, and side-by-sides. We do not do lift kits, lights, or aftermarket customizations.
Q: I am 5’3” and have trouble touching the ground comfortably on the sport bikes I’ve looked at. Is there something that you can do to help with this?
A: Yes, a motorcycle can be adjusted in various ways to fit the comfort and riding style of rider. We take into consideration height, weight, and other variables when we meet with the customer and our factory-trained technician can make recommendations and complete the adjustments on-site.
Q: How often should I check the chain tension on my motorcycle?
A: Your pre-ride safety check should always include a tire pressure and chain tension check. To perform a chain tension check, place your bike on a rear stand, push up on the chain from the bottom (looking for 1-1/2” of movement), spin the rear wheel a quarter turn and push up on the chain again. Keep repeating until you have moved through the length of the chain looking for both loose and tight spots.
Q: Are you guys equipped to rebuild engines?
A: Generally, our factory-trained technicians can rebuild most motorcycle, ATV, side-by-side, and dirt bike engines. However, it is best to contact us with the make and model to confirm.
Q: When should I get my air filter cleaned?
A: If your machine’s air filter is easy to access, we suggest checking it every few months (or every few rides depending on the machine), however it is generally taken care of during your preventative maintenance schedule and it will be checked and cleaned by our factory-trained technician during service appointments.
Q: We are looking into buying our son a dirt bike. Is there anything we should be aware of on the maintenance side?
A: As with all machines, it is vital to following your manufacturer’s preventative maintenance schedule, however maintenance on a dirt bike does differ from a street bike, given the environment they are being ridden in. Staying on top of valve clearance inspections at regular intervals is important as related issues can affect performance and also cause serious damage if left undetected. Keeping up with regular air filter maintenance is essential as the air filter is the lungs of the machine and a dirty intake system can lead to costly repairs in the future. As for competition dirt bikes, you want to have the top-end of your bike refreshed at least once per year. Our factory-trained technicians can handle all of these services for you and at your location for your convenience.
Q: I’ve heard your technician mention valve clearance. Can you explain it to me?
A: Sure! Every machine has an intake valve and exhaust valve that open and close thousands of times per minute. If the valves are not within specifications it effects the air-to-fuel ratio which can cause issues with starting, the machine running hot, decrease in gas mileage, and ultimately engine problems. Wide Open Mobile Tech strongly encourages every motorcycle, dirt bike, ATV, and side-by-side owner to have valve clearance inspections performed on their machines at the proper intervals.
